Customer Service Representative - Export (International) — Dubai

Ultrafilter makes industrial, food-grade and sterile filters for customers in more than 50 countries. We are building our export order desk in Dubai and are hiring a Customer Service Representative, Export.

What you will do:

Look after our export customers in Europe and worldwide (France, Belgium, Italy, Turkey, China, USA, India, Latin America and more)

Enter orders and quotation requests on our ERP the same day and send order confirmations

Answer customer emails and calls: prices, availability, delivery dates, documents

Keep customers informed about delivery dates and any delay

Prepare export documents with logistics and forwarders

Log complaints and returns and follow them up with Quality

You bring:

Fluent English, written and spoken

2 to 5 years in customer service, inside sales, order processing or export coordination, ideally B2B

Experience with an ERP or CRM system and Excel

Careful, structured and calm with customers

Ideal, not required (training provided):

Export documents, Incoterms, customs and letters of credit: if you know them, perfect; if not, we train you

French or German (paid extra as a language allowance)

Technical products; Italian, Spanish, Turkish or Mandarin

We offer:

AED 6,000 - 9,000 per month, tax-free, depending on experience

Plus AED 1,500 - 2,500 language allowance for fluent French or German

Employment visa, medical insurance, 30 days' annual leave, end-of-service gratuity, annual flight

Monday to Friday, 09:00 - 18:00, office in Business Bay

Salary review after probation

The second interview includes a short order-entry and export-document exercise.

Skills

Customer service, order processing, export documentation, Incoterms, ERP / CRM, Excel, B2B customer communication, French or German (a plus)