UAE National | Guest Relations Officer | Al-Futtaim Automotive | Honda & TE | Dubai — Dubai

Overview Of The Role:

The Sales Executive for Certified Pre Owned Units is responsible for achieving sales targets with retained gross margins while maximizing the uptake of Finance and Insurance products, trade-ins, and accessory sales. The role requires maintaining high standards of customer satisfaction and Net Promoter Scores (NPS) throughout the sales journey. The Sales Executive acts as a key point of contact for customers, facilitating a one-stop offer and ensuring the achievement of branch sales and F&I targets.

What You Will Do:

Sales Achievements

Achieve monthly unit sale targets by guiding customers through a structured sales journey.

Maximize retained gross margins on unit sales to maintain branch profitability.

Product Sales

Achieve monthly Finance and Insurance (F&I) product sales targets.

Achieve the set trade-ins and Dealer Installed Options (DIO) accessories sales targets.

Customer Engagement

Promote effective referrals to Showroom Managers for 100% second facing to enhance revenue and customer satisfaction metrics (NPS/CSV).

Ensure capture and management of customer data in C4C system for accurate tracking and follow-up.

Lead Management

Manage and convert leads from various channels (Tel/Web/Walk-in) to achieve a minimum 25% conversion rate.

Enhance personal and professional growth by attending sales meetings and training sessions.

Skills

Required Skills To Be Successful:

Strong negotiation and sales skills.

Proficiency in Microsoft Excel and data management tools.

Excellent written and verbal communication abilities.

Ability to multitask and develop strategic action plans.

What Qualifies You For The Role:

Minimum of Bachelor's degree.

2 years of sales experience, preferably in the automotive industry.

Proficiency in written and spoken English; Arabic is preferable.

Strong negotiation and upselling skills, with the ability to influence customer choices.